1. Information We Collect

Business Information:

• Company name, contact person, phone, email, and mailing address

• Project specifications, CAD files, and technical requirements

• Purchase orders, invoices, and payment information

• Communication records including emails, quotes, and project discussions

Website Information:

• Contact form submissions and quote requests

• Website usage data and analytics

• Email newsletter subscriptions

• Customer portal login credentials and project tracking data

2. How We Use Your Information

Primary Business Purposes:

• Processing quotes, orders, and manufacturing projects

• Providing CAD design, fabrication, and assembly services

• Managing customer relationships and project communications

• Invoicing, payment processing, and accounting records

• Quality control documentation and compliance reporting

Business Development:

• Improving our services and manufacturing capabilities

• Developing new products and service offerings

• Marketing communications (with your consent)

• Industry compliance and certification requirements (ISO 9001, AS9100)

3. Information Sharing and Disclosure

We Do Not Sell Your Information. We may share information only in these circumstances:

• Service Providers: Trusted partners who assist with manufacturing, shipping, or business operations

• Legal Requirements: When required by law, regulation, or legal process

• Business Protection: To protect our rights, property, or safety

• Compliance: For industry certifications and quality standards documentation

Confidentiality Commitment: As stated in our employee handbook, we maintain strict confidentiality regarding customer information, project specifications, and proprietary data.

4. Data Security

Protection Measures:

• Secure storage of physical and electronic records

• Employee training on confidentiality and data protection

• Regular monitoring of our communication and computer systems

• Controlled access to customer information on a need-to-know basis

Employee Standards: All employees are bound by our confidentiality policies and professional conduct standards outlined in our employee handbook.

5. Communication Systems

Business Communications: Our email, phone, and computer systems are primarily for business purposes. We monitor these systems to ensure:

• Appropriate business use and professional standards

• System security and performance

• Compliance with legal and regulatory requirements

• Continuation of operations during employee absence

6. Customer Portal and Tracking

Project Management: Our RAMSEYTRACKING system and customer portal collect:

• Project status and timeline information

• Quality control and inspection data

• Communication logs and file sharing records

• Manufacturing process documentation

7. Retention and Deletion

Record Keeping: We retain customer information for:

• Active project duration plus 7 years for business records

• Compliance with industry standards and certifications

• Legal and regulatory requirements

• Quality control and warranty purposes

8. Your Rights

Access and Control:

• Request copies of your information we maintain

• Update or correct your contact and project information

• Opt-out of marketing communications

• Request deletion of information (subject to business and legal requirements)

9. Contact Information

Privacy Questions: Contact us regarding this privacy policy:

• Phone: (702) 736-8120

• Email: kenny@rsfab.com

• Address: 3292 E. Sunset Rd. Ste 130, Las Vegas, Nevada 89120

10. Policy Updates

We may update this privacy policy to reflect changes in our business practices, legal requirements, or industry standards. Updated policies will be posted on our website with the revision date.

Our Commitment: Since 1982, Ramsey & Son has built our reputation on integrity, dedication, and quality. This extends to how we handle your information - with the same professional standards and confidentiality that have earned us exceptional customer retention.